Unlimited warranty.
Maintained for life.

A cloud-based condominium intercom is a door-entry system whose call routing, access permissions and logs run on remote servers instead of a server cupboard in the estate. The lobby panel needs only power and an internet connection. Because calls are routed over the internet rather than dedicated risers, residents can answer a visitor by video on a smartphone from anywhere and unlock the entrance remotely, and management can change who a unit rings without a site visit. Schonell Interphone Cloud is a cloud-based condominium intercom of this kind, engineered and built in Singapore.

A visitor scans the dynamic QR code on the lobby panel, which opens a secure webpage in the visitor’s browser with no app and no login, and places a call to the unit. The resident answers by video in the Schonell App, on a home-screen widget, or as an ordinary telephone call, sees who is at the door, and taps once to release it. Residents can also enter using a MIFARE DESFire EV3 card or a passcode. Every unlock is logged against the account that authorised it.

A traditional condominium intercom wires each unit to a lobby panel through a dedicated riser and an on-site server, so calls reach a fixed handset inside the flat, the resident must be home to answer, and reprogramming means an engineer on site. A cloud intercom removes the on-site server and the fixed handset: the call follows the resident to a phone anywhere, programming is changed from a management console, and there is no proprietary cabling to replace at end of life. The trade-off is that a cloud system depends on an internet connection, which is why Interphone Cloud also supports telephone-line calling and card entry as fallbacks.

Nothing. Hardware is provided free on contract, with an unlimited warranty covering even wear and tear, for as long as you’re subscribed. No proprietary wiring, no refresh cycles, no surprise line items. The one thing that sits outside the subscription is installation and infrastructure works, quoted by our authorised distributors after a site inspection.

Yes, it’s designed to fully replace or upgrade legacy intercom systems without complex wiring or proprietary cabling, so it suits a 20-year-old retrofit as well as a new build. In practice all it needs is power and an internet connection (Wi-Fi or Ethernet), no on-site servers, no special cabling.

The QR is dynamic and time-based, with Google-Authenticator-level protection: codes expire automatically, verify in real time, and cannot be reused, shared or copied. Compare that with what it replaces, static codes and cloneable fobs that circulate around an estate for years, or face recognition, where the credential is a resident’s face and it can never be reissued. We collect no biometrics at all, so there is nothing permanent to steal.

All data is held in our Singapore sovereign cloud, and the platform is PDPA compliant. Nothing is sent overseas, and no biometric data is ever collected, a line most overseas-built systems can’t put in writing.

Six ways: video call, telephone call, app tap, widget tap, passcode, and access card. Concurrent calls are handled simultaneously, so no queuing at the panel, and no missed deliveries. Even residents without smartphones are covered.

Visitors aren’t stuck at the door. Depending on your estate’s setup, alternative methods still allow entry, a passcode, another registered resident, or contacting security directly from the same screen.

No. Visitors simply scan the QR code with their phone camera and a secure webpage opens in the browser. No app, no login, no setup, nothing for your management office to explain or troubleshoot.

Yes. Schonell Access is built into every Interphone Cloud subscription at no extra cost: doors, gates, cards, readers and private lift control, all managed from the same platform. Lift permissions can be granted floor-by-floor to residents, guests or contractors, remotely managed, instantly updated, with auto-expiring temporary access. One platform for the door and the lift.

Yes. The panel’s LED signage is custom-made for your estate, and directories, branding, and access options are all tailored to how your building runs.

Installation is carried out by our network of trusted distributors. Schonell develops and sells the hardware and software, 100% engineered and built in-house in Singapore since 2014, and stands behind every deployment.

Access cards keep working through an internet outage, doors never depend on the cloud to open, and calls resume automatically the moment the connection returns. Through a power outage, the panel runs wherever your estate has a backup supply. Our servers have held 99.99% uptime over the last 12 months, and because the panel needs only power and a normal internet connection, there is no on-site server to fail.

Then you leave. When your contract term ends there is no penalty, no exit fee and no proprietary cabling holding you in place, and the Schonell App remains free for your residents regardless. We’d rather keep estates because the system works than because leaving is painful, which is also why we can put an unlimited warranty behind the hardware.

Per unit, per month, on a sliding scale: the larger the estate, the lower the rate per unit, because a 60-unit development and a 900-unit one aren’t the same job. Hardware, unlimited warranty, access control and the resident app are all included, so the subscription sits in your operating budget rather than the sinking fund. The one capital item is installation and infrastructure works, quoted separately by our authorised distributors after a site inspection.

Anything we build comes straight to us: the panel, the firmware, the app and the cloud are all ours, so there is no vendor triangle to referee. Support is answered from Singapore, in your time zone, within one working day, and we still repair systems we sold a decade ago.

Your building management handles estate matters: resident registration, approvals, programming and access changes. Authority over your estate’s system stays with your estate, not with us.

Your installer or telco handles site infrastructure: power, internet and building cabling, exactly as with any system.

Planned around your estate rather than the other way round. The panel needs only power and an internet connection, so there is no trenching, no proprietary cabling and no server room to build, which is why most retrofits are measured in days. Your distributor will walk the site and agree the changeover window with management before anything is touched.

Three lines usually carry the room. There is no capital outlay for hardware, and its unlimited warranty is included. Every resident gets the Schonell App free, permanently, so the estate gains facility bookings, PayNow billing and notices at no extra cost. And residents’ data stays in Singapore under the PDPA, with no biometrics collected. We can supply a summary sheet for your circulation, and reference estates near you, on request.

When comparing condo intercom systems, weigh three things: security, total cost and upkeep. Interphone Cloud pairs Dynamic QR security with hardware provided free on contract, an unlimited warranty and data held in a Singapore sovereign cloud under the PDPA. It is engineered 100% in-house in Singapore, which is why more than 200 condominiums run on Schonell.